Refund & Cancellation Policy

This policy applies to purchases made from [LEGAL COMPANY NAME] through [WEBSITE URL]. It forms part of our Terms & Conditions.

Your statutory consumer rights are not affected by this policy. Where this policy is less favourable than mandatory law, mandatory law applies.

Payments and recurring billing are processed by [PAYMENT PROVIDER]. GROWDNA does not store full payment card details.

Prices, billing period and any applicable taxes are shown before you confirm a purchase. Invoices or receipts are provided in accordance with applicable law.

If a recurring payment fails, we may retry the payment and temporarily pause access to paid features until it succeeds. Repeated failure may lead to cancellation of the subscription.

You can cancel a recurring subscription at any time in your account settings or through the customer portal provided by [PAYMENT PROVIDER].

Cancellation stops future renewals. Unless mandatory law or a specific offer says otherwise, access to paid features continues until the end of the period you have already paid for; the subscription then ends without further charges.

You do not need to give a reason to cancel, and cancelling does not remove any statutory right of withdrawal that may apply.

Where a free trial is offered, its duration and conditions are shown before you start. If you cancel before the trial ends, you are not charged. If you do not cancel, the subscription continues as a paid subscription at the stated price.

As a consumer in the EU you generally have a right to withdraw from a distance contract within 14 days of concluding it, without giving a reason.

For digital content and services there are statutory exceptions. In particular, the right of withdrawal may be lost where the service has been fully performed, or where digital content has been supplied, after you expressly requested performance to begin during the withdrawal period and acknowledged that you would lose the right of withdrawal.

Where you exercise a valid right of withdrawal after requesting that a service begins, you may be required to pay a proportionate amount for what has already been provided.

To withdraw, contact [LEGAL CONTACT EMAIL] with your order details. [SUBJECT TO LEGAL REVIEW]

Digital products (guides, video content, downloadable material) and online courses are supplied immediately or over a defined period.

Where a digital product has been fully delivered or accessed after your express request and acknowledgement, the statutory right of withdrawal may no longer apply.

If a digital product is faulty, unavailable, materially different from its description or does not conform to the contract, you are entitled to a remedy under applicable law, which may include repair, replacement, a price reduction or a refund.

• Cancellation window: you may cancel or reschedule a booked session free of charge up to [CANCELLATION WINDOW] before its start.
• Rescheduling: within the cancellation window, a session can be moved to another available slot at no extra cost.
• Late cancellation: cancelling less than [CANCELLATION WINDOW] before the session may mean the session is treated as used, subject to mandatory consumer rights.
• Missed appointments: if you do not attend without notice, the session may be treated as delivered.
• Coach cancellation: if the coach cancels, you will be offered a new slot or a full refund for that session, at your choice.
• Technical problems: if a session cannot take place or is materially disrupted due to a technical issue on our side, it will be rescheduled or refunded.
• Sessions for minors must be booked and authorized by a parent or legal guardian, who may also request cancellation.

• Cancellation by the participant: cancellation terms and any applicable fees depend on how far in advance you cancel and are stated at booking. [CANCELLATION WINDOW]
• Refunds: refunds for participant cancellations are handled according to the terms stated at booking and applicable consumer law.
• Transfer: where possible, a booking may be transferred to another participant or another date, subject to availability and confirmation.
• Cancellation by the organizer: if we cancel a camp or event, you may choose a replacement date or a full refund of the amount paid for it.
• Force majeure: if an event cannot take place due to circumstances beyond reasonable control (for example extreme weather, venue closure or official restrictions), we will offer a replacement date, a credit or a refund as appropriate.

Where a product or service is provided by a third-party seller or coach through the Platform, that provider's cancellation and refund terms apply and are shown before purchase. Your statutory rights against the relevant seller remain unaffected.

Subscriptions can be cancelled directly in your account. For all other requests, contact [CONTACT EMAIL] with your name, the email used for the purchase, the product or session concerned and a short description of the reason.

Approved refunds are returned using the original payment method through [PAYMENT PROVIDER]. Processing time depends on your payment provider and bank.

Nothing in this policy excludes or limits mandatory consumer protection rights, including rights relating to faulty or non-conforming digital content and services. We do not operate a blanket "no refunds" policy.

If we cannot resolve a complaint with you directly, you may be able to use an alternative dispute resolution body or the EU Online Dispute Resolution platform where applicable. [SUBJECT TO LEGAL REVIEW]

[LEGAL COMPANY NAME], [BUSINESS ADDRESS]. Support: [CONTACT EMAIL]. Legal: [LEGAL CONTACT EMAIL].